top of page
Unit1 : Dealing with incoming calls
Unit4 : Talking reservations
Unit6 : Welcoming guests
Unit7 : Dealing with check-in
Unit8 : Explaning how things work in the hotel room.
Unit 10: Food service
Unit 13: Giving directions.
Unit 14: Meeting customer needs.
Unit 15: Complaints and apologies.
Unit 17: Giving advice and assistance.
Unit 18: Telephone communication problems.
bottom of page